Credit Lessons from Failed Businesses: What Bankers Can Learn

Vinu:  Manu, suppose a borrower reports a 12% operating profit margin. How do we know whether 12% is actually good?

Manu: We can't judge it in isolation. We need to compare it with the borrower's past performance and with similar businesses in the same industry. That's where industry benchmarks become useful.

Vinu: What exactly is an industry benchmark?

Manu: It is a reference point derived from the typical financial or operating performance of comparable businesses within an industry.

Vinu: Why can't we simply use standard financial ratios for every borrower?

Manu: Because industries operate differently. A ratio that is comfortable for one industry may be unusual for another.

Vinu: Can you give me an example?

Manu: A supermarket may operate with thin margins but very fast inventory turnover. A specialized manufacturing company may have higher margins but hold inventory for much longer.

Vinu: So comparing those two businesses directly wouldn't make sense?

Manu: Exactly. The comparison should be with businesses having reasonably similar products, operating cycles, markets, and business models.

Vinu: Which financial indicators can be benchmarked?

Manu: Profit is not the same as cash. Some businesses continue reporting profits even while their bank accounts remain under severe pressure.

Vinu: Let's take profitability first. How does benchmarking help?

Manu: Suppose the borrower earns an operating margin of 8%, while comparable businesses generally operate around 12%–14%. The difference tells the banker to investigate why profitability is weaker.

Vinu: Does being below the benchmark automatically make the borrower risky?

Manu: No. A benchmark is a signal for investigation, not an automatic credit decision. There may be valid reasons for the difference.

Vinu: Such as?

Manu: The borrower may be entering a new market, following a low-price strategy, facing temporary input-cost pressure, or operating with a different product mix.

Vinu: Can benchmarking also reveal unusually strong performance?

Manu: Certainly. But unusually high performance should also be understood rather than accepted blindly.

Vinu: Why would high profitability require investigation?

Manu: Suppose comparable businesses earn 10% margins while the borrower consistently reports 25%. The banker should understand whether the borrower has a genuine competitive advantage or whether accounting, related-party transactions, or unusual income is affecting the numbers.

Vinu: How does benchmarking help with inventory?

Manu: Assume similar manufacturers normally hold around 60 days of inventory, while the borrower holds 140 days. That could indicate slow-moving stock, inefficient procurement, weak demand, or obsolete inventory.

Vinu: And what about receivables?

Manu: If normal industry credit is around 45 days but the borrower collects in 100 days, investigate whether customers are delaying payments or whether the borrower is extending excessive credit to generate sales.

Vinu: Can this affect working capital assessment?

Manu: Very much. Inventory and receivable benchmarks help us judge whether the borrower's working capital requirement arises from normal business needs or inefficient working capital management.

Vinu: What about creditor days?

Manu: Longer creditor days may look beneficial because suppliers are financing the business. But if the borrower takes 120 days to pay when the normal industry practice is 60 days, it may indicate liquidity stress.

Vinu: Can industry benchmarks help identify overtrading?

Manu: Yes. Rapid sales growth combined with unusually high receivables, stretched creditors, low liquidity, and excessive bank utilization can indicate that growth has exceeded the borrower's financial capacity.

Vinu: How useful are leverage benchmarks?

Manu: They provide context. Some capital-intensive industries naturally carry more debt, while other businesses can operate with relatively little borrowing.

Vinu: So a Debt-Equity Ratio shouldn't be interpreted without understanding the industry?

Manu: Correct. The ratio must be viewed along with cash flows, repayment capacity, business stability, and the characteristics of the industry.

Vinu: Can we benchmark return ratios too?

Manu: Yes. ROCE and other return measures can help us understand how efficiently the borrower uses capital compared with peers.

Vinu: Where can bankers obtain industry benchmark information?

Manu: From reliable industry reports, published financial statements of comparable companies, rating reports, trade associations, internal bank data, market studies, and other credible databases.

Vinu: Should we compare a small company with a large listed company from the same industry?

Manu: Carefully. Size, bargaining power, technology, geographical reach, customer profile, and access to finance can create major differences.

Vinu: So choosing the right peer group is important?

Manu: Extremely important. A poor peer comparison can produce misleading conclusions.

Vinu: What if reliable industry data isn't available?

Manu: Then use multiple references—historical borrower performance, comparable businesses, market information, and operational data. Don't manufacture a benchmark merely to complete the appraisal.

Vinu: Can benchmarks change over time?

Manu: Absolutely. Technology, competition, commodity prices, regulation, customer behaviour, and economic conditions can change industry economics.

Vinu: So an old benchmark can be dangerous?

Manu: Yes. A benchmark should reflect the relevant period and current business environment as far as possible.

Vinu: What if the borrower's ratios suddenly move away from industry norms?

Manu: That's worth investigating. It could indicate changing business strategy, operational inefficiency, financial stress, or deterioration in the underlying business.

Vinu: What's the biggest mistake bankers make while using industry benchmarks?

Manu: Treating them as rigid rules. Benchmarks should guide questions and analysis—not replace professional judgment.

Vinu: So what is the right approach?

Manu: Compare the borrower against its own history, appropriate industry peers, and expected future performance. Then understand the reasons for material deviations.

Vinu: If you had to summarize the importance of industry benchmarks in one sentence, what would you say?

Manu: Financial ratios tell us how a borrower is performing; industry benchmarks help us understand whether that performance is normal, strong, weak, or unusual for the business it operates in.

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